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Privacy policy

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Privacy Policy

Last Updated: 23 August 2026

GETNGO DELIVERY PRIVATE LIMITED (“GETNGO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using the GETNGO website, mobile applications, delivery services, vendor services, and related platforms.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.

By accessing or using GETNGO services, you acknowledge this Privacy Policy.

1. Information We May Collect

Depending on how you use GETNGO, we may collect information such as:

  • Name

  • Mobile number

  • Email address

  • Delivery and billing address

  • Location information

  • Account/profile information

  • Order and transaction history

  • Payment-related transaction information

  • Device and application information

  • IP address

  • Customer support communications

  • Ratings, reviews and feedback

  • Referral and reward information

  • Information necessary for vendors and delivery partners to provide services

We may also collect information that you voluntarily provide when contacting customer support, participating in promotions, registering as a vendor or delivery partner, or otherwise communicating with GETNGO.

2. Location Information

GETNGO may request access to your device location to:

  • Identify nearby restaurants and stores

  • Determine whether delivery is available at your location

  • Calculate or estimate delivery distance

  • Assign delivery partners

  • Provide order tracking

  • Improve delivery accuracy

  • Prevent misuse or fraudulent activity

Location access is subject to your device permissions.

3. How We Use Your Information

We may use information collected through GETNGO to:

  • Create and manage your account

  • Process and fulfil orders

  • Provide delivery services

  • Connect customers with vendors and delivery partners

  • Process and verify transactions

  • Provide order status and tracking

  • Communicate regarding orders

  • Provide customer support

  • Manage refunds and cancellations

  • Operate reward and referral programs

  • Send service notifications

  • Provide promotional communications where permitted

  • Detect and prevent fraud or misuse

  • Improve our applications, website and services

  • Maintain security

  • Comply with applicable legal and regulatory requirements

4. Order Information

When you place an order, information necessary to fulfil that order may be shared with the relevant vendor and delivery partner.

This may include information such as your name, delivery address, contact details, order information and delivery instructions.

Information should only be used by the relevant parties for legitimate order fulfilment, customer support and related operational purposes.

5. Payment Information

Payments available through GETNGO may include supported online payment methods, UPI and/or Cash on Delivery, depending on availability.

Electronic payments may be processed through third-party payment service providers.

GETNGO does not necessarily directly store complete card, UPI or banking credentials. Payment providers may process such information according to their own security standards, privacy policies and applicable law.

6. Sharing of Information

We may share necessary information with:

  • Restaurants

  • Grocery stores

  • Local vendors

  • Delivery partners

  • Payment service providers

  • Technology and cloud service providers

  • Customer support providers

  • Professional advisers

  • Government or regulatory authorities where legally required

GETNGO does not sell personal information merely for unrelated third-party advertising purposes.

7. Vendors and Local Businesses

GETNGO supports participating local businesses, including restaurants, grocery stores, bakeries, fruit and vegetable stores, meat and fish stores and other eligible vendors.

When customers order from these businesses, limited information may be exchanged between the customer, vendor, GETNGO and delivery partner as reasonably necessary to complete the transaction.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep users signed in

  • Remember preferences

  • Understand website usage

  • Improve performance

  • Measure traffic

  • Enhance security

  • Support relevant marketing and analytics

You may control certain cookies through your browser or available cookie settings.

Disabling some cookies may affect website functionality.

9. Data Security

GETNGO uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based service or electronic storage method can guarantee absolute security.

Users are responsible for keeping their passwords, OTPs and account credentials confidential.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain transaction records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting and taxation requirements

  • Comply with applicable legal obligations

Information that is no longer required may be deleted, anonymised or retained where legally required.

11. Children's Privacy

GETNGO services are not intended to be independently used by children where parental or guardian consent is legally required.

Parents and guardians should supervise minors using online ordering and payment services.

12. Your Choices and Rights

Subject to applicable law and technical capabilities, you may request assistance concerning:

  • Access to certain account information

  • Correction of inaccurate information

  • Updating profile information

  • Account deletion

  • Certain privacy-related requests

  • Withdrawal from promotional communications

Some information may need to be retained where required by law or for legitimate transaction, security or dispute-resolution purposes.

13. Marketing Communications

GETNGO may send information about:

  • Offers

  • Discounts

  • Coupons

  • Reward programs

  • New vendors

  • New service areas

  • Product updates

Where applicable, users may opt out of promotional communications. Essential transactional and service communications may still be sent.

14. Third-Party Services

GETNGO may contain links to or integrate with third-party services.

Those services may maintain their own privacy policies and terms. GETNGO is not responsible for the independent privacy practices of third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations or legal requirements.

The updated version may be published on the GETNGO website or application with a revised “Last Updated” date.

16. Contact Us

For questions or concerns regarding this Privacy Policy or GETNGO services, contact:

GETNGO DELIVERY PRIVATE LIMITED

Website: www.getngo.app
Phone: +91 99430 45045

GETNGO – All in One Delivery App