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Terms and condition

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Terms and Conditions

Last Updated: 23 August 2026

Welcome to GETNGO.

These Terms and Conditions govern access to and use of GETNGO's website, mobile applications, ordering platform, delivery services and associated features.

By creating an account, accessing the platform or placing an order, you agree to these Terms and Conditions.

1. About GETNGO

GETNGO is an all-in-one local ordering and delivery platform that may enable customers to order products and services from participating local vendors.

Categories may include:

  • Food

  • Groceries

  • Fruits

  • Vegetables

  • Meat

  • Fish

  • Medicines, where legally permitted

  • Bakery and snacks

  • Local and street food

  • Daily essentials

  • Parcel delivery

  • Other eligible categories

Availability depends on location, vendor availability and operating conditions.

2. User Accounts

Users may be required to register using valid information such as their name, mobile number, email address and delivery address.

You are responsible for:

  • Providing accurate information

  • Maintaining the confidentiality of your account

  • Protecting passwords and OTPs

  • Ensuring that orders placed through your account are authorised

GETNGO may restrict or suspend accounts reasonably suspected of fraud, misuse or violation of these Terms.

3. Service Availability

GETNGO's general delivery service may be available between:

6:00 AM and 10:30 PM

Actual availability may vary by:

  • Location

  • Vendor operating hours

  • Product availability

  • Delivery-partner availability

  • Weather

  • Traffic

  • Public restrictions

  • Operational circumstances

4. Delivery Time

GETNGO aims to facilitate fast local delivery, with eligible orders targeted for delivery within approximately 15–30 minutes.

This is an estimated or targeted delivery period and should not be interpreted as an unconditional guarantee.

Actual delivery time may vary because of food preparation, vendor processing, traffic, distance, weather, demand, delivery-partner availability or other circumstances outside GETNGO's reasonable control.

5. Delivery Charges

Delivery charges may start from ₹20 for eligible orders.

Actual delivery charges may vary according to:

  • Distance

  • Location

  • Order type

  • Demand

  • Delivery conditions

  • Vendor

  • Promotional offers

  • Other operational factors

The applicable amount should be displayed before the customer confirms the order.

6. Product and Restaurant Pricing

GETNGO promotes transparent pricing and works with participating vendors toward its Same Restaurant Price proposition where applicable.

Prices displayed on GETNGO are supplied, selected or managed by participating vendors and may change.

The final price displayed at checkout at the time an order is confirmed will apply to that transaction.

Taxes, delivery charges and other clearly disclosed applicable charges may be added separately.

7. Product Availability

Products displayed on GETNGO are subject to vendor inventory and availability.

A vendor may:

  • Mark an item unavailable

  • Update its price

  • Modify its menu

  • Change stock

  • Reject an order when fulfilment is not possible

If an ordered item becomes unavailable after payment, the customer may be offered an appropriate substitution, cancellation or refund according to the circumstances and applicable Refund Policy.

8. Orders

Customers must review the following before confirming an order:

  • Selected items

  • Quantity

  • Price

  • Delivery address

  • Contact details

  • Payment method

  • Applicable charges

Once accepted and preparation or fulfilment begins, cancellation may be restricted.

9. Payments

GETNGO may support payment methods including:

  • UPI

  • Supported online payment methods

  • Cash on Delivery, where available

Payment availability may vary.

Third-party payment processors may separately govern payment processing.

10. Cancellations

Customers should cancel orders as early as possible where cancellation is available.

An order may not qualify for cancellation or a full refund after:

  • The vendor accepts and starts preparing the order

  • Products are packed

  • A delivery partner collects the order

  • Delivery is substantially underway

Exceptions may apply where the vendor, delivery process or GETNGO is responsible for non-fulfilment.

11. Delivery

Customers must provide a complete and accurate delivery address.

Customers should remain reachable on their registered phone number during delivery.

If delivery cannot be completed because the customer:

  • Provides an incorrect address

  • Is unavailable

  • Cannot be contacted

  • Refuses a valid order without an applicable reason

the order may not qualify for a full refund.

12. Food and Product Quality

Participating vendors are primarily responsible for preparing, packaging, describing and supplying their products.

Customers should immediately report material issues such as:

  • Wrong items

  • Missing items

  • Damaged products

  • Spillage

  • Material quality concerns

GETNGO may request photographs or other reasonable evidence when investigating a complaint.

13. Allergies and Dietary Requirements

Customers with allergies or special dietary requirements should contact the relevant restaurant or vendor before ordering when necessary.

Product descriptions may not contain complete allergen information.

14. Rewards, Coupons and Promotions

GETNGO may provide:

  • Reward points

  • Coupons

  • Discounts

  • Referral rewards

  • Promotional offers

Each promotion may have separate eligibility requirements, validity periods and redemption conditions.

Rewards generally have no cash value unless expressly stated otherwise.

GETNGO may cancel rewards obtained through fraud, manipulation or abuse.

15. Local Vendors

GETNGO aims to help local businesses and eligible small vendors participate in digital commerce.

Vendor participation does not automatically constitute an endorsement or guarantee of every vendor, product or claim.

16. Prohibited Use

Users must not:

  • Create fraudulent orders

  • Abuse promotional offers

  • Provide false information

  • Harass vendors or delivery partners

  • Attempt unauthorised access

  • Manipulate prices, rewards or referrals

  • Use GETNGO for unlawful activities

  • Interfere with platform operations

Violations may result in restrictions or account suspension.

17. Intellectual Property

The GETNGO name, logo, application design, website content, graphics and other proprietary materials may be protected by applicable intellectual-property laws.

Unauthorised copying, reproduction, distribution or commercial use is prohibited.

18. Limitation and Service Dependencies

GETNGO depends on vendors, delivery partners, internet connectivity, mapping services, payment systems and other third-party infrastructure.

To the extent permitted by applicable law, GETNGO will not be responsible for delays or failures caused by circumstances reasonably outside its control.

Nothing in these Terms is intended to exclude consumer rights that cannot lawfully be excluded.

19. Changes to Terms

GETNGO may update these Terms when required due to changes in services, operations or applicable requirements.

The current version may be published on the website or application.

20. Contact

For support or questions:

GETNGO DELIVERY PRIVATE LIMITED

Website: www.getngo.app
Phone: +91 99430 45045

GETNGO – All in One Delivery App